Most Frequently Asked Questions
You have questions? We have answers!
Eximia Cleaning Services Inc. is fully bonded and insured with a liability coverage of five million dollars. We actually carry double the recommended coverage for your peace of mind and ours.
No. You are not required to provide any supplies, cleaning products, or a vacuum.Each of our Eximia Cleaning Services Inc. is outfitted with over $1000 of professional grade tools and cleaning supplies.
You are never required to sign a contract. We do have a cancellation policy.
We require 3 full business days notice if you need to cancel or change any upcoming appointments.When you provide 3 or more full business days notice, there is no cancellation fee.
If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
Our employees' health is our #1 concern. Second-hand smoke has proven to be hazardous to a person's health, and we cannot in good conscience ask our employees to take that kind of risk for us. Also, we keep our cleaning gear as clean and sanitized as possible.
We know it may not be a popular policy andwe, by no means, intend to offend anyone. But we feel like this is the right decision for our team. Thank you for understanding.
We currently serve the areas of Surrey,Langley, Delta, Tri-City and Fraser Valley. If you would like Eximia Cleaning Services Inc. in your city, please let us know!
Weight - We have a 20 lb. weight limit for safety reasons. We are accustomed to moving smaller items like dining table chairs, small ottomons, etc. to clean under. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and we'll be happy to clean under it upon request.
Pet Messes/Body Fluids - This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.
Mold - Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don't worry - we can clean small amounts of mold. Large amounts of mold in shower areas, onwalls, etc. can affect air quality and pose a safety issue. We aren't able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Bugs - We apologize that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
The Following Is A List Of Items We Do Not Clean - The inside of light fixtures, unreachable light fixtures,window screens, or cloth blinds.
Unless Specifically Requested, The Following Items Are Not Included In Your Clean - Inside of your dishwasher, washing machine, dryer, washing of dishes, or cleaning your hood fan.
You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all! Our Eximia Cleaning Services Inc. staff are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.
You should expect a great clean and excellent customer service! At Eximia Cleaning Services Inc. we work hard and excel at what we do.
Support
Please use any means that works best for you! We do ask that you give us 24 hours notice, and include your name, as well as the date the appointment is scheduled for.
There are a number of ways to contact us if you need to cancel:
- email, Call or text any of our local phone numbers.
Eximia Cleaning Services Inc. requires a credit card on file for all appointments. Should you wish to pay by different means, we do accept email e-transfers, cash, and cheques (only from contract clients).
If at any point during your clean we determine that we are going to require more time than you have been quoted, we will reach out to you with an action plan before moving forward.
We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes.
Eximia Cleaning Services offers a 100% Guarantee for those scenarios where you are not 100% happy with our services.
So, How Does The 100% Guarantee Work?
The 100%: Let Us Try & Fix It
If you are unsatisfied with your service, please let us know within 24 hours of the service in question. We will send an Eximia Cleaning Services staff back to handle any issues, free of charge.
